About

FAQ


Billing

How does billing work?
Invoices are created every Friday (after your delivery has been made). By default invoices are emailed to you. You may also choose to have a hard copy snail mailed. Every Friday your Credit Card or bank account (ACH) will be charged. If you do not have your auto-pay info up to date, your payment will be due 14 days after the invoice is created. If at anytime you have question about your account you can email: Daryl@DoorstepDairy.com OR call: 717-283-4060.
When will my credit/debit card be billed for my purchases?
Beginning in October 2014, Credit Cards will be charged every Friday for that weeks delivery.
What credit/debit cards does Doorstep Dairy accept?
Visa Debit, Visa Credit, Mastercard Debit, Mastercard Credit and Discover.
If I am paying by cash or check, when do I pay?
Cash* or Check payment is due 14 days after the invoice is created. You can place your payment in your milk box to be picked up or mail your check (do not mail cash) to Doorstep Dairy at PO Box 297 Terre Hill, PA. 17581. *If paying with cash it is helpful to have it in an envelope that includes your name.
How does the ACH payment option work?
An ACH payment is a direct transfer of funds from your bank account (checking or savings) to our bank account. If you choose this payment option, funds will be drawn from your account every Friday for that weeks delivery.
Is there a delivery fee?
Free delivery for orders over $60. A minimum $30 charge is applied to every order plus the delivery fee. Orders less than $60 will be charged a $6.95 delivery fee.
How are the glass bottle deposits handled?
There is a bottle deposit charged for every bottle you purchase. There is a credit given for every bottle you return. Glass half gallons are charged $2 and Glass quarts are charged $1. PLEASE rinse your bottles before returning. We are unable to reuse the plastic caps...please recycle these.

Products

Does Doorstep Dairy guarantee freshness?
Absolutely. Doorstep Dairy works with local farmers and food businesses. The items you order are delivered to our warehouse. We pack your items in insulated boxes along with gel packs as needed.
Describe local products.
Doorstep Dairy sources products from farmers and other food businesses in the Lancaster, Chester, and Berks county area. You will see some non-local items included in our fruit boxes when local fruits are not available.
What happens to my products if I cancel my delivery?
Almost all of the products Doorstep Dairy offers are pre-ordered by our customers. We gather the amount of products we need and not extra product that we cannot sell. When you make a request to cancel your delivery the day before your scheduled delivery it is difficult for us to sell that product to someone else. In this case your products go to the local food bank. Good for the food bank...not so good for Doorstep. The best thing to do is cancel your delivery the week before.

Delivery

When does my delivery take place?
You will be assigned to a route. You will have the option of 1 delivery per week. If you are on a DAY route your delivery will be between 7:00 AM and 6:00 PM. We have no NIGHT deliveries at this point.
What is a Delivery Reminder?
You will receive an email as a delivery reminder the day before your scheduled delivery.
Do I need to be home to receive my delivery?
You do not need to be home to receive your delivery. Your items will be delivered in an insulated box/boxes along with gel packs when needed.
How will my milk stay cold during warm temps?
Insulated boxes, gel packs and some shade are all good things to help keep your milk cold. We are also happy to put you items in to your garage fridge if you choose.