About

FAQ


Billing

How does billing work?
The day after your delivery is made an invoice will be created. This invoice will include: products delivered, delivery fee, and any credits that are due. This invoice will be emailed, mailed, or hand delivered at your next delivery. Every Friday your Credit Card or bank account (ACH) will be charged. If you do not have your auto-pay info up to date, your payment will be due 14 days after the invoice is created. If at anytime you have question about your account you can email: Daryl@DoorstepDairy.com OR call: 717-283-4060.
When will my credit/debit card be billed for my purchases?
Beginning in October 2014, Credit Cards will be charged every Friday for that weeks delivery.
What credit/debit cards does Doorstep Dairy accept?
Visa Debit, Visa Credit, Mastercard Debit, Mastercard Credit and Discover.
If I am paying by cash or check, when do I pay?
An invoice will be created the day after your delivery. This invoice will be emailed, dropped in the mail OR hand delivered with your next delivery. Cash or Check payment is due 14 days after the invoice is created. You can place your payment in your milk box to be picked up or mail your check (do not mail cash) to Doorstep Dairy at PO Box 297 Terre Hill, PA. 17581.
How does the ACH payment option work?
An ACH payment is a direct transfer of funds from your bank account (checking or savings) to our bank account. If you choose this payment option, funds will be drawn from your account every Friday for that weeks delivery.
Is there a delivery fee?
There is a $4.00 delivery fee for all home deliveries unless other arrangements are made. ie. When you purchase a CSA Farm Share the delivery fee is waived.
How are the glass bottle deposits handled?
There is a bottle deposit charged for every bottle you purchase. There is a credit given for every bottle you return. Glass half gallons are charged $2 and Glass quarts are charged $1.

Products

Does Doorstep Dairy guarantee freshness?
Absolutely. Doorstep Dairy assures that our quality products stay fresh from our door to yours in our refrigerated delivery truck.
Describe local products.
Doorstep Dairy sources products from farmers and other food businesses in the Lancaster, Chester, and Berks county area.

Delivery

When does my delivery take place?
You will be assigned to a route. You will have the option of 1 delivery per week. If you are on a DAY route your delivery will be between 7:00 AM and 6:00 PM. We have no NIGHT deliveries at this point.
What is a Delivery Reminder?
You will receive an email as a delivery reminder the evening before your scheduled delivery.
Do I need to be home to receive my delivery?
No. If you are not home to receive your delivery we ask that you provide a cooler for your items. We have metal Doorstep Dairy milk boxes available for purchase if you choose but any cooler will do.
How will my milk stay cold during warm temps?
| If you use a cooler for your delivery it is important to add ice to keep your items cold. We have 5 lb. bags of ice available if you want us to ice the cooler for you.