To Serve You Better

Doorstep Dairy FRESH. LOCAL. DELIVERED. Est. 2010

Box 297 Terre Hill, PA 17581

(717)283-4060

Daryl@DoorstepDairy.com

August 1, 2018



Dear Customer,

First of all, thank you all for supporting Doorstep Dairy and the local farmers that we represent! Some of you are past customers, some are long time customers, and some have just recently begun using our service. Thank you all!

To better serve you our customer we are making some significant changes and improvements that we will be implementing soon.

Beginning the week of Monday, August 13th, we will be using Way Delivery Service to make our home deliveries. We have chosen to partner with this courier company in order to provide a more efficient service. Way Delivery Service is based in Lancaster and has been providing reliable deliveries in the area since 1970. All their drivers have appropriate background checks, drug screenings, etc.

Here’s how deliveries will work, starting on August 13th. Doorstep Dairy will pack your order at our warehouse, where it will be picked up by your Way Delivery Service driver. As before, it will then be delivered to your home. Orders will be packed in reusable, insulated boxes, with ice packs added as needed during warm weather. If you already have a Doorstep Dairy milk box, these insulated boxes will fit inside. Please set these reusable boxes and ice packs out each week for your delivery driver to return.

You will continue to receive a delivery reminder email the morning before your delivery. A small number of customers may have a change in delivery day, and if this applies to you, you will be notified by email ahead of time.

Our current delivery drivers have been given opportunity to apply for employment with Way Delivery Service, who is hiring drivers. Should they choose to pursue this… you may still see your ‘old driver’. :)

Our updated delivery pricing is as follows:

We are now providing free delivery for orders over $60.

We now have a minimum order of $30.

There will be a $6.95 delivery fee for orders under $60.

*Customers who have purchased a farm share will continue to received free delivery through the end of the farm share season. In the future, farm shares will not be prepaid, but will be paid on a week to week basis, contributing to both the minimum order and the free delivery.

To recap, starting August 13th, Way Delivery Service will be bringing your delivery to your home. Updated pricing for delivery begins the same date. Please feel free to contact me with any questions! Thanks again for supporting us and the local agriculture community!

Sincerely,

Daryl Mast, Doorstep Dairy


Some of the fleet of Way Delivery


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